How can we help?
Search the knowledge base, raise a support ticket, or browse the service catalogue.
Search knowledge base articles, guides, FAQsโฆPopular Articles
Browse all โHow to install Fusion App on Windows
Getting StartedConnecting Fusion App to Oracle ERP Cloud
SetupTroubleshooting connection errors
TroubleshootingRunning your first Configuration Risk Assessment
Configuration ToolsSetting up GoBD Audit Report
GoBD & ComplianceHow to export User Access Audit data to Excel
User Access AuditSupport SLA Overview
1 hr
First response
4 hrs
Resolution
4 hrs
First response
1 day
Resolution
1 day
First response
3 days
Resolution
2 days
First response
5 days
Resolution
Enterprise clients: 24/7 coverage available. Upgrade โ
Announcements
All โScheduled Maintenance โ 12 April 2026
Support portal offline 02:00โ04:00 UTC. No action required.
5 Apr 2026
Fusion App v3.2 Released
New Configuration Migration features. See release notes for details.
1 Apr 2026
Expanded SLA Coverage for Enterprise
Enterprise licence holders now have 24/7 support. Contact us to upgrade.
28 Mar 2026
Need urgent help?
For Critical issues, Enterprise clients have priority phone support.
info@samkit.co.uk โCan't find what you're looking for?
Our support team typically responds within 4 business hours.